You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Scam email?

I got an email that my account was suspended due to too many login atempts, but I havent tried to login to my account for a while. A few weeks at I’d say. Is it a scam email to get my info? It does seem like it because it had a link for me to “update” my information.

I just want to be sure I don’t get locked out of my Apple ID.

Also I’ve not seen any indication of being locked out of anything on my devices

Posted on Feb 14, 2020 10:33 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2020 4:32 AM

It is a scam as you suspect. Apple does not sent emails like that. This read gives you a means of reporting your experience to Apple a well as providing more information about Phishing, etc. https://support.apple.com/en-us/HT204759

3 replies

Feb 14, 2020 10:38 PM in response to Mo77T

If you get such an email, do not click on the links within it. It may very well be a scam. Personally I would delete it, but if you are concerned, you can go directly to Apple's site and check yourself. Just don't follow or click on any links provided within the email. That being said, if you have your iPhone, or Mac, or whatever it is you own, you can log into your Apple account directly on the device in System Preferences. If it works, you probably have nothing to worry about.



Feb 15, 2020 7:45 AM in response to Mo77T

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Scam email?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.