You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: SpiceWeasel
SpiceWeasel Author
User level: Level 1
35 points

Smart playlists not syncing between Music and iPhone

I noticed recently that one of my smart playlists (that I've had for ages) was much shorter on my iPhone. Upon inspection I realised that it now contains only 14 songs (instead of the 90 that the same playlist contains in Music app on my Mac).

Wondered if it was because the songs had somehow been removed from my phone, but no, they're still there - just not included into playlist for some unknown reason.

I've since realised that this has happened to several playlists. They are fine on the Mac, but are not syncing on the iPhone app. Weirdly this has happened (I think) between syncs, not as a result of a sync error - so I suspect iOS / app update issues.

I tried removing the playlist from being synced.. then syncing, then re-adding - no luck. Same problem.

With one playlist I tried crating a non-smart playlist of the same songs and that works - but that's isn't a workaround... as the smart automation is the value of it.

Anyone had this or know how to fix it?


iPhone X, iOS 13

Posted on Feb 19, 2020 5:21 PM

Reply
Question marked as Top-ranking reply
User profile for user: BreeZee_17
BreeZee_17
User level: Community Specialist

Posted on Feb 22, 2020 11:11 AM

Hey there SpiceWeasel,


Thanks for reaching out to Apple Support Communities. I understand you’re seeing some inconsistencies between your Smart Playlist on your Mac and iPhone. I’ll be happy to help with this.


Make sure both your Mac and iPhone are completely up to date. Go through the steps here to update your Mac to the latest version of macOS:


How to update the software on your Mac


This link will guide you on updating your iPhone:


Update your iPhone, iPad, or iPod touch


Test again once you’ve done this and see if the issue is resolved.


Regards.

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: BreeZee_17
BreeZee_17
User level: Community Specialist

Feb 22, 2020 11:11 AM in response to SpiceWeasel

Hey there SpiceWeasel,


Thanks for reaching out to Apple Support Communities. I understand you’re seeing some inconsistencies between your Smart Playlist on your Mac and iPhone. I’ll be happy to help with this.


Make sure both your Mac and iPhone are completely up to date. Go through the steps here to update your Mac to the latest version of macOS:


How to update the software on your Mac


This link will guide you on updating your iPhone:


Update your iPhone, iPad, or iPod touch


Test again once you’ve done this and see if the issue is resolved.


Regards.

Reply

Smart playlists not syncing between Music and iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up