You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Frozen screen & inability to turn phone off

My power button will not advance turnoff. It forces me to SIRI which blocks further progression. Help!!!!

iPhone 11, 13

Posted on Feb 21, 2020 8:31 AM

Top-ranking reply

Level 10

230,618 points

Posted on Feb 21, 2020 8:38 AM

If you still have access to the home screen, then go to Settings>General>Shut Down to power the iPhone off. Give it a little rest then try starting it again. If it won't power back on, then see this, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

View in context

Similar questions