I need apple to unlock my iphone AT&T has it locked

This article from AT&T about unlocking their phones. The fifth sentence in third paragraph explains it. You have to be on AT&T network service for at least 60 days before AT&T will unlock phones. Important details

1. Eligibility requirements
2. Wireless, business & non-AT&T customers
3. Requirements for unlocking AT&T phones, tablets, and mobile hotspots.

• • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.

1. AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice. If during any one month, more than 100 requests are made from a single source, and if more than 10% of those requests are duplicate IMEI numbers, AT&T will no longer process unlock requests from that source.

Apple cannot help you.

Who sold you these iPhones? What did the seller say?

Only AT&T can unlock a phone locked to them.

If you spoke to AT&T clerks at a local store, try phoning (800) 331-0500 instead.

If you bought them from AT&T, I would assume that they were locked. If you bought them from Apple, they sell unlocked phones. If you bought them from another reseller, it’s anybody’s guess what may have happened.

Where did you buy the phones?

The fact that you paid full price for a phone does not guarantee it being unlocked. You are confused about that point. As far as the phones being locked to AT&T, that one would be on Target, as to what devices they sold you. I know that Consumer Cellular is an MVNO, and can use different major carriers. You need to find out from them about the unlock. Who told you they were locked to AT&T? They are probably correct about not knowing about the lock if you were with Consumer Cellular. They are the ones that need to "step up", not Apple. Apple does not unlock phones, the carriers do.

My iPhone 6s had been unused for about 2 years but it was locked by AT&T when I left them for T-mobile. Once I reached a supervisor at ATT, it only took about 30 minutes to have it unlocked. That was only one of the reasons I was glad to leave.

It does not work that way. Normally, and if I not mistaken, you suppose to be in AT&T network service for six months, before AT&T will unlock phones. If that’s the case, you should have gone directly to Apple to buy “sim free,” or unlocked iPhones.

And he never responded to question about how he knew it was AT&T they were locked to when asked. I'm guessing it may have something to do with the phones Consumer Cellular uses, but they would have to answer that.

It is Consumer Cellular who has to unlock it; they are the carrier of record. The fact that Consumer Cellular resells AT&T is irrelevant. You can always go to the Contact Support link at the top of this page and ask the Apple tech which carrier the phone is locked to; they would probably tell you Consumer Cellular.

kevinc325 wrote:

Apple, At&t and Consumer Cellular all have checked and agree that the phone is locked by At&t.

My point to Apple is that they are the Adult in the room and actually have the capability of unlocking any iphone. Apple chooses to let me fight it out with At&t. Apple does not have the legal right to remove the carrier lock. Only the carrier it is locked to can do that. If it is locked to AT&T and you don't meet their requirement for unlocking, then it can not be unlocked.

If it has been determined that the phone is locked to ATT, then you have to work with them. Apple does not have the ability to unlock a phone.

Consumer cellular is not AT&T. Why are you talking to AT&T at all? You need to be talking to Consumer Cellular.

Apple does not have the legal right to remove a carrier lock.

OP said AT&T had it locked.

JimRussell wrote:

OP said AT&T had it locked.

Yes. and they also said they bought it at Target with Consumer Cellular.

That means it should be locked to CC, not AT&T.