I can’t cancel the subscription on the app, because there’s no red buttom. The app withdraws money from my card.

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Level 1

4 points

I can’t cancel the subscription on the app, because there’s no red buttom. The app withdraws money from my card.

v How can I cancel the subscription?

I attach a photo, that there is no any red buttom, with sign “cancel”, and no checkmark near the version of subscription. These app was deleted before the payment, and how I thought the prepayment was canceled. But I received the check with payment (attached photo)

Many people that also downloaded this app complains about the same problem. (ray cant cancel and lose their money)

3 attached foto the name of the app: «Followly: Звіти та аналітика»

Please help me or block this app

p.s. Cant attach three photos

Posted on Mar 2, 2020 11:55 PM

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Answer 1

Top-ranking reply

Rysz

Level 8

44,421 points

Mar 3, 2020 11:53 AM in response to solomiya00

If you don’t see the Cancel button, the subscription has already been cancelled, that’s why you see the weekly plan under options. Since you already prepaid for this week, it will end on the day indicated on top (March 7th, I think).

For more, see:

https://support.apple.com/en-us/HT202039

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Answer 2

solomiya00 Author

Level 1

4 points

Mar 2, 2020 11:56 PM in response to solomiya00

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I can’t cancel the subscription on the app, because there’s no red buttom. The app withdraws money from my card.

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