Share name and photo not available

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2020help Author

Level 1

8 points

Share name and photo not available

Im trying to update my message photo to my Memoji and it says iCloud and iMessage do not match....?

iPhone X

Posted on Mar 27, 2020 8:18 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,162 points

Mar 28, 2020 12:18 PM in response to 2020help

Open Settings➔Messages➔Send & Receive and then tap on your Apple ID and Sign Out. After that is complete then tap again on the Apple ID section and sign back in with your Apple ID so that both iCloud and Messages are signed in with the same email address.

Axel F.

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Answer 2

Axel Foley

Level 10

150,162 points

Mar 27, 2020 8:36 PM in response to 2020help

It appears that you have signed into iMessages with a different email address than your Apple ID. That is why you are getting that error message. If that is the case then can you sign out of iMessage and sign back into it using your Apple ID credentials?

Axel F.