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I have been unable to login to my Apple account on Apple TV

Posted on Mar 29, 2020 7:51 AM

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Posted on Mar 31, 2020 3:46 AM

This happens to me as well. Sign out of everything on the AppleTV box. restart. Sign in again making sure the 6 digit code with password is complete (nospaces). While you are at it within iTunes (now the TV app) reauthorize computer, for unknown reasons this has helped me.

7 replies

Mar 29, 2020 10:35 AM in response to rkaufmann87

That did not do it.

I type in my password, after I verify my Apple ID, but then I am asked to retire my password followed by the 6 digit verification code.

partway through the process of typing in my password, I get a message saying that Apple TV could not connect to the server.

i keep getting the message that either my id or my password is incorrect and verification failed.

Mar 29, 2020 12:53 PM in response to rkaufmann87

It's Model A1378.

I power on my Apple TV. A screen appears withmymoptions to select Movies, TV Shows, Music, Computers and Settings.


I select Movies. Then the screen appears thatasksto confirm my iTunes store sign-in. Even before I confirm myID, the screen appears "Unable to Sign In"

Apple TV can't connect to the server at this time. Please try later.

I hit "Ok" and an taken back to the previous screen to confirm My Id.

I select "Submit" and it goes to the next screen to type in my iTunes store password. I type in that password then screen appears saying "Could not sign it". An Apple ID verification code is required. Type password followed by the verification code shown.

I select Ok.

Then a screen appears saying "Account verification failed". Your Apple ID or password couldn't be verified. Please sign in again.

At that point, I quit.

If I select "Ok" I get to the original screen asking to confirm my Apple ID.


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