You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: iGoPro HD
iGoPro HD Author
User level: Level 1
8 points

Repeated unexpected restart due to a problem, 2015 15' rMBP — Any ideas?

I continue to have multiple system-forced restarts throughout the day on my 2015 15' rMBP, currently running Catalina, 10.15.3 (19D76) which is frequently connected to an Apple Thunderbolt Display as well as a 24' LED Cinema Display.


Upon being prompted to send this issue to Apple, I'm given the problem details and system configuration which I will include here. Would anyone be able to decipher this and relay to me what the root of this issue is?


I've attached the problem details and system configuration in the additional text.


Problem Details and System Config.


I really appreciate any help anyone may be able to lend!

MacBook Pro Retina

Posted on Apr 1, 2020 10:23 AM

Reply
Question marked as Top-ranking reply
User profile for user: Barney-15E
Barney-15E
User level: Level 10
116,680 points

Posted on Apr 1, 2020 1:09 PM

Try uninstalling these following the developer's instructions or uninstaller app.

com.Logitech.Unifying.HIDDriver	3.9.11
com.Logitech.ControlCenter.HIDDriver	3.9.11
com.globaldelight.driver.Boom2Device	1.1


I stopped using Logitech products years ago because they couldn't produce a stable kernel extension.


If you remove both and still get panics, it is most likely a hardware problem.

It appears it might be happening in the GPU, so it may have something to do with the displays. Try to repeat the panic with one of the displays disconnected.


There is a remote possibility that it could be a bug in Apple's kernel extensions.


View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Barney-15E
Barney-15E
User level: Level 10
116,680 points

Apr 1, 2020 1:09 PM in response to iGoPro HD

Try uninstalling these following the developer's instructions or uninstaller app.

com.Logitech.Unifying.HIDDriver	3.9.11
com.Logitech.ControlCenter.HIDDriver	3.9.11
com.globaldelight.driver.Boom2Device	1.1


I stopped using Logitech products years ago because they couldn't produce a stable kernel extension.


If you remove both and still get panics, it is most likely a hardware problem.

It appears it might be happening in the GPU, so it may have something to do with the displays. Try to repeat the panic with one of the displays disconnected.


There is a remote possibility that it could be a bug in Apple's kernel extensions.


Reply

Repeated unexpected restart due to a problem, 2015 15' rMBP — Any ideas?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up