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viking2159 Author

Level 1

12 points

Payment info update

Trying to update payment info. Keep getting message stating "We've run into a problem, please try again later." Any ideas on how to fix this?

iPhone 7 Plus, iOS 13

Posted on Apr 2, 2020 9:20 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Apr 5, 2020 8:44 AM

Hello viking2159,

I understand that you're trying to update your payment information but get a message saying We've run into a problem, please try again later. I am happy to help.

Have you restarted your device since this started happening?

Restart your iPhone

Do you have access to another Wi-FI network that you can connect to and try again?

Let me know.

Cheers!

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Payment info update

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