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I just got a phone replaced by apple under warranty. FEDEX has lost my phone and now I need to Apple to send another replacement since I have paid Apple for the replacement coverage fee. I can get through to any customer service reps at APPLE. Not by phone or Chat. Can someone help me figure this out
iPhone XS, iOS 13
You can try phone support again but make sure you have a LOT of time available. to be on hold (we are talking hours, not minutes).
I would strongly suggest you contact FedEx and get them to contact Apple.
One other quicker option to get in touch with Apple would be to create a Twitter account and post you issue there with your repair ID number.
You can try phone support again but make sure you have a LOT of time available. to be on hold (we are talking hours, not minutes).
I would strongly suggest you contact FedEx and get them to contact Apple.
One other quicker option to get in touch with Apple would be to create a Twitter account and post you issue there with your repair ID number.
Your response was worthless and a waste of my time. Here's a good question since you have all the answers. How can I work it out with Apple when they have no support options available? No email, no chat and no phone rep.
Deggie, This was a very helpful reply and I truly appreciate your time. I just opened a twitter and sent a message to AppleSupport..... Just for clarity does that sound like what you were suggesting? Much appreciated
Nope.
User to user support forum.
You need to work it out with Fedex and Apple support.
User to user support forum.
We are all just users like you.
You have copped attitude, so I am done.
Good luck.
Yes it is, I think that will be your fastest approach in the new normal. Be sure to also contact FedEx to be sure both sides are aware.
FEDEX has lost my replacement from Apple
