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Apple ID disabled

My Apple ID is disabled and I factory reset my phone and tried everything. What do I do?

iPhone 8, iOS 13

Posted on Apr 21, 2020 8:51 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2020 7:59 AM

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


If necessary, contact iTunes Support. See the Apple Support article below for contact information.   


iTunes Support – world wide        

2 replies
Question marked as Top-ranking reply

Apr 22, 2020 7:59 AM in response to izabella208

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


If necessary, contact iTunes Support. See the Apple Support article below for contact information.   


iTunes Support – world wide        

Apr 22, 2020 4:57 AM in response to izabella208

Are you seeing an Apple ID you are unfamiliar with? Or did you reset the iPhone without signing out of iCloud first? Post back if neither. If either, see:


See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device." 

 

See: If you forgot your Apple ID  https://support.apple.com/en-us/HT201354  and

 

If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot

 https://iforgot.apple.com/password/verify/appleid to identify either or both

 

You also may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

______________ 

 

If the above information does not work for you, then see below.

 

Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is in the one used in setting the device up prior to activation lock being enabled. Note that there is no way we can help you to systematically recover the pertinent Apple ID password.

 

Thus, we will not be able to do anything for you except to mention that Apple Support may be willing to help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts). See How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510.

 

So, if you think you have an extenuating circumstance, even one not mentioned above, you can contact Apple support for help with your problem using these options:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Apple ID disabled

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