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Setting up an old ipad for mother-in-law

I am trying to clean up an old iPad (so the mother-in-law can use it). But when I attempt to 'reset' and 'erase all content and settings' it asks for my passcode (which I put in) but then it also asks for a 'restrictions passcode' which I don't know, and it isn't the same as my other passcode.

So I tried to reboot it whilst connected to my mac but that doesn't work. It just turns on again. I think extra security was set up when it was used once for work so that no one could make changes. Does anyone know how I can get round this without knowing this passcode?!

Thanks!

Posted on Apr 23, 2020 12:31 PM

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LotusPilot

Community+ 2024

Level 10

288,506 points

Posted on Apr 23, 2020 12:38 PM

This is the correct procedure to follow when preparing the iPad for reuse by a new owner:

https://support.apple.com/en-gb/HT201351

In following this process, you shouldn’t need to worry about a forgotten Restrictions passcode - but for future reference, here is the relevant help page:

https://support.apple.com/en-us/HT211021

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Setting up an old ipad for mother-in-law

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