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Getting error when attempting to add new reachable

When attempting to add a new email address to reachable at in settings I receive the error “Invalid Email “ this is a valid email and it is not already in the list. The email is a gmail account I’ve used for over a year. The ultimate goal is to update my applied with the new email. Please advise

iPhone X, iOS 13

Posted on Apr 26, 2020 5:19 AM

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Question marked as Top-ranking reply

Posted on Apr 26, 2020 7:51 AM

If you want to update your Apple ID with the gmail, don't add it to your Reachable At on the existing ID. That will prevent you from using it as your Apple ID email address. Try doing a name change on the ID to see if you can change it to the desired gmail address.


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.

1 reply
Question marked as Top-ranking reply

Apr 26, 2020 7:51 AM in response to debrafromsan antonio

If you want to update your Apple ID with the gmail, don't add it to your Reachable At on the existing ID. That will prevent you from using it as your Apple ID email address. Try doing a name change on the ID to see if you can change it to the desired gmail address.


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.

Getting error when attempting to add new reachable

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