You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Zoom

My phone has gone into zoom I have tried tapping with three fingers and nothing is working, I can’t even unlock it to go into settings at the moment.

please help

iPhone 6s Plus, iOS 13

Posted on Apr 27, 2020 9:01 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2020 11:42 AM

You have to hold until the Apple Logo appears. If you let go before the Apple logo appears, you won't get a forced restart.


Do this: Press and hold BOTH the power and home buttons at the SAME time (KEEP HOLDING PAST THE SWIPE TO POWER OFF) until the Apple logo appears, THEN let go.

7 replies

Zoom

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.