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Level 1

4 points

My iPhone won’t turn on

I have tried to restart and to connect to iTunes. The screen remains black.

Any other option?

Thanks

iPhone XR, iOS 13

Posted on May 3, 2020 1:15 AM

Top-ranking reply

Community+ 2024

Level 10

414,018 points

Posted on May 3, 2020 1:17 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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