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My iPhone won’t turn on

I have tried to restart and to connect to iTunes. The screen remains black.

Any other option?

Thanks

iPhone XR, iOS 13

Posted on May 3, 2020 1:15 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2020 1:17 AM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

1 reply
Question marked as Top-ranking reply

May 3, 2020 1:17 AM in response to edith264

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

My iPhone won’t turn on

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