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planner-rens Author

Level 1

4 points

Mojave mailapp

I have a MacBook Pro (13-inch, 2019) and the mail-app regularly crashes if I save an email or attachment as a pdf.

In January this year Apple Support tried for a long time to solve the problem (Incident number: 100985081035). It was gone for a while, but now occurs again regularly.

The mail program does not respond to anything anymore.

Closing also fails.

With "activity view" I forcefully quit the mail program.

Then open it again and it works for some time.

I called Apple Support this morning, but after a long wait I lost the connection.

I would like to ask if there are other users with this problem.

So perhaps Apple will update or adjust the mail-app.

MacBook Pro 13”, macOS 10.14

Posted on May 4, 2020 3:40 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,730 points

Posted on May 4, 2020 7:09 AM

planner-rens wrote:

I have a MacBook Pro (13-inch, 2019) and the mail-app regularly crashes if I save an email or attachment as a pdf.

MacBook Pro 13”, macOS 10.14

I would try simply reinstalling the Combo update 10.14.6 https://support.apple.com/kb/DL2010?viewlocale=en_US&locale=en_US

on top of your existing macOS 10.14.6 to sort anomalies like yours

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Mojave mailapp

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