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CatsLady Author

Level 1

20 points

My phone is locked up; I cannot turn off

I have the iphone 11 pro max. It is locked up and won't allow me to turn off to reboot or do anything.

Posted on May 4, 2020 5:39 PM

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Top-ranking reply

Level 10

268,899 points

Posted on May 4, 2020 5:40 PM

Force restart the iPhone as follows:

Press and quickly release the volume up button
Press and quickly release the volume down button
Press and hold the power button until the Apple logo appears

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Top-ranking reply

Level 10

268,899 points

May 4, 2020 5:40 PM in response to CatsLady

Force restart the iPhone as follows:

Press and quickly release the volume up button
Press and quickly release the volume down button
Press and hold the power button until the Apple logo appears

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My phone is locked up; I cannot turn off

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