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Deducted money

Money was debited from my card. I didn’t make a purchase. please deal with this.



[Personal Information Edited by Moderator]

iPhone 6s

Posted on May 7, 2020 8:57 PM

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Question marked as Top-ranking reply

Posted on May 7, 2020 9:09 PM

If the purchase is not displayed when you use the steps listed in: See your purchase history for the App Store or iTunes Store - Apple Support, and you have reviewed If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support for other possibilities, than the charges should be disputed with your bank.


P.S. I have asked that the confidential details regarding your email/debit card account number be removed from your post

2 replies
Question marked as Top-ranking reply

May 7, 2020 9:09 PM in response to Alemger

If the purchase is not displayed when you use the steps listed in: See your purchase history for the App Store or iTunes Store - Apple Support, and you have reviewed If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support for other possibilities, than the charges should be disputed with your bank.


P.S. I have asked that the confidential details regarding your email/debit card account number be removed from your post

May 8, 2020 4:12 AM in response to Alemger

See what Ferd II said. But, is it possible you were scammed? If yes,


Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

Learn about Phishing, Scams, Apple Practices,etc.

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

Identify scams related to purported apple notifications--Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. … 

 

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

 

Learn about/Increase security

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

Deducted money

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