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Charges on iTunes

Hi,

this morning several charges on my iTunes account was made, but not by me. Is there a Way of finding out who did it and how do I get the money back?

thanks in advance,

Nicoline Andersen

iPhone 11 Pro Max, iOS 13

Posted on May 9, 2020 12:31 AM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2020 7:12 AM

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

2 replies
Question marked as Top-ranking reply

May 9, 2020 7:12 AM in response to nicoline114

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       

May 9, 2020 2:35 AM in response to nicoline114

No I am afraid not. Assuming you are using two-factor authentication, here is something you can do,


Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents:

 

 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

Charges on iTunes

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