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I think I’ve been hacked

an unknown user has been using my Apple ID to purchase things on the Apple store and I don’t really know what to do at the moment, if you could please respond and help me that would be great because the person got access to my credit card and is now purchasing things off of my Apple ID and App Store

Posted on May 10, 2020 11:08 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2020 11:16 AM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.


Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      


 Apple ID Password Change.     


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication          


 Two Factor Authentification availability.     


 Apple ID - Using app-specific passwords.     


Apple ID - Two Step Verifications FAQ    

3 replies
Question marked as Top-ranking reply

May 10, 2020 11:16 AM in response to Jennifer_p8808

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.


Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      


 Apple ID Password Change.     


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication          


 Two Factor Authentification availability.     


 Apple ID - Using app-specific passwords.     


Apple ID - Two Step Verifications FAQ    

I think I’ve been hacked

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