Photos on iCloud

Hi Niamh_Finneran,

Thanks for posting. Being able to manage your photos is always important. I understand you accidentally deleted your photos. I'm glad to see how I can assist with this.

For clarification, when you say they're still in iCloud, where are you seeing them? Are you on the iCloud website, or somewhere else?

Also, how did you delete the photos? When you delete synced photos on your iPhone, they are deleted from iCloud and other synced devices as well, so knowing a little more about the issue may help.

Depending on how you deleted the photos, you may be able to recover them by checking your Recently Deleted folder, or possibly by turning iCloud Photos back on. Take a look at this link for the steps on this, and a few other options as well: Get help with missing photos

Have a great day.

Hello Niamh_Finneran,

Thanks for following up. To look at another possibility, are you able to successfully sync other content from iCloud to your iPhone, like Contacts or events in Calendar? Knowing this would help to narrow things down.

Also, you mentioned changing your email address. If you mean you changed just the email address associated with the account, I recommend double-checking this resource; there are a few steps to take after changing an address used with iCloud, and that could help. Be sure to check out the "iCloud" section specifically: What to do after you change your Apple ID or password

Take care.

Hello Niamh_Finneran,

We appreciate the reply. It sounds like you turned off iCloud Photos and the photos were deleted, but you still see them in iCloud on your laptop. Is that right?

If so, tap Settings > [name] > iCloud on your iPhone. You may be able to clear this up by turning Photos back on there.

Cheers.

Hi there Niamh_Finneran,

Thanks for that update. Are you signed in under Settings > [name] > Apple ID with the same Apple ID that you used to sign in on the iCloud website?

When you turned Photos on, what happened? If you turn it on and connect to Wi-Fi and power, do your photos start to appear?

Kind regards.

G'day Niamh_Finneran,

Based on what's happening and the work you've done on the issue so far, it sounds like it would be best to get in touch with Apple to look into this further. You can reach Apple with this link: Contact Apple Support

Enjoy your day.

See the section - Get photos from your computer to your iOS device

in the article https://support.apple.com/en-in/HT201302