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Ignatoff Author

Level 1

4 points

Frozen

Hello, I'm with the XS and I tried all of the steps that were shown, but it's still frozen on the Apple logo and from time to time it just shuts off and then gets back to the logo. What should I do?

iPhone XS, iOS 13

Posted on May 11, 2020 12:03 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,048 points

Posted on May 11, 2020 5:16 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

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Frozen

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