You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Transfer to my Apple ID - Previous owner died

My father passed away, his phone is on my account but he has his own Apple ID. I want to transfer this phone to my Apple ID but I can't "contact the previous owner" to have them remove it from their account. Help!

iPhone 8 Plus

Posted on May 11, 2020 4:05 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2020 4:15 PM

contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork. They will also need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport





1 reply
Question marked as Top-ranking reply

May 11, 2020 4:15 PM in response to misti113

contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork. They will also need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport





Transfer to my Apple ID - Previous owner died

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.