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verification code goes to my daughter's phone

in Password & Security-> Two-Factor Authentification-> Trusted Phone Numbers list ONLY mine and my husband's numbers.


However, verification codes go to my daughter's phone, not mine.


it started happening when i set up my daughter's new phone. (we do have family sharing)


how can i fix it?

iPhone 8, iOS 13

Posted on May 11, 2020 5:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2020 5:39 PM

Is the number listed on her Apple ID?


Apple ID - Manage     

5 replies

May 18, 2020 12:13 PM in response to stacyfw87u23i4ew0ufjsdkl

after 3 attempts with apple support the solution is:

get daughter's phone (a feat in and of itself)

log her out of her Apple ID, turn off phone, turn on phone, login to Apple ID again.


Settings> tap name up top in Apple ID, iCloud section> scoll to bottom, tap Sign out>enter Apple ID password to confirm

shut down

power up

Settings> tap name up top in Apple ID, iCloud section> login again


verification code goes to my daughter's phone

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