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No Access To Trusted Device & Can't Remember Phone #

I am trying to log into the iCloud account I had linked to my old phone. The "trusted device" phone number is out of service and I do not have any records of that phone number, so none of the options to log into this account work for me. When logging in, I am prompted to enter the email and password, no problem. Then iCloud tries to send a code to my Trusted Device - which I don't have. It gives me an option - "Didn't Receive Verification Code" and I click it. There are three options - Resend Code, Text Code, or Verify the Phone Number. None of these will work for me because I don't know what the phone number was and I don't have access to the phone in order to receive a text. Please help! I had so many pictures on there.

iPhone 7, iOS 13

Posted on May 20, 2020 11:11 AM

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Posted on Jul 10, 2020 4:32 PM

I am having the same issue! Did you ever resolve it? I had to create an entire new Apple ID because of this and now I have another issue, it is now saying that my new Apple ID hasn’t been used in iTunes yet .. tells me to sign in & it still takes me back to the same error message. I wish I could gain access to my old iCloud .. I’ve had it since 2013.

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Jul 10, 2020 4:32 PM in response to marcellous208

I am having the same issue! Did you ever resolve it? I had to create an entire new Apple ID because of this and now I have another issue, it is now saying that my new Apple ID hasn’t been used in iTunes yet .. tells me to sign in & it still takes me back to the same error message. I wish I could gain access to my old iCloud .. I’ve had it since 2013.

May 20, 2020 3:30 PM in response to sarakiitteenn

The phone number linked to that Apple account is a phone number attached to a flip phone I used for only three months when I broke my old phone.

Then is is not a trusted device. Your first trusted device must be an iOS device as flip phones can't receive verification codes.


A flip phone can be used as a trusted phone number, but not as a trusted device.

No Access To Trusted Device & Can't Remember Phone #

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