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Remote Management system

Hi, I bought an Ipad brand new and now a few months down the line it started giving me trouble. We noticed that all of a sudden it is remotely managed by Ashton Woods company. How do I get this fixed. I’ve never

heard of the company and how did they managed to install this on an ipad they’ve never owned?

iPad (6th gen) WiFi, Cellular

Posted on May 28, 2020 3:39 AM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2020 8:49 AM

Rohan_St wrote:
Ipad brand new and now a few months down the line it started giving me
trouble. We noticed that all of a sudden it is remotely managed by
Ashton Woods company.

Thanks for the reply. The lawyer option might be the only one to get this fixed.



Did you contact "Ashton Woods company" directly and ask them?

If they provisioned the iPad they can deprovision the iPad through their MDM.


Use Device Enrollment

https://support.apple.com/en-us/HT204142



Contact Apple About Security Issues - Apple Support

https://support.apple.com/en-us/HT201220



Contact Apple for help with Apple ID account security - Apple Support

https://support.apple.com/en-us/HT204169


8 replies
Question marked as Top-ranking reply

May 28, 2020 8:49 AM in response to Rohan_St

Rohan_St wrote:
Ipad brand new and now a few months down the line it started giving me
trouble. We noticed that all of a sudden it is remotely managed by
Ashton Woods company.

Thanks for the reply. The lawyer option might be the only one to get this fixed.



Did you contact "Ashton Woods company" directly and ask them?

If they provisioned the iPad they can deprovision the iPad through their MDM.


Use Device Enrollment

https://support.apple.com/en-us/HT204142



Contact Apple About Security Issues - Apple Support

https://support.apple.com/en-us/HT201220



Contact Apple for help with Apple ID account security - Apple Support

https://support.apple.com/en-us/HT204169


May 28, 2020 4:16 AM in response to Rohan_St

Rohan_St wrote:

We’ve taken the ipad to apple support, they did a reset but said it will happen again because of this company. How it is possible that a company can just take over control of a device without ever having the device?

You'd have to ask Apple that question.

I'd have a lawyer draft a cease and desist letter to Aston Woods company and then start billing them for the use of your iPad.

Remote Management system

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