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Izzy0092 Author

Level 1

4 points

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I have bought a new phone that was second hand and the person did not give me their Apple ID so I can not get into the phone and I have not been able to get in touch with them.

iPhone 11

Posted on May 28, 2020 1:12 PM

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Eric Root

Level 10

684,525 points

Posted on May 28, 2020 1:17 PM

you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support.

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