Images replaced with green box when I play a presentation

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Level 2

312 points

Images replaced with green box when I play a presentation

I created a presentation that is simple and behaved as I expected. When I went to play it again, one image on one slide is replaced by a green box. The image thumbnail is fine, though. When I play to the slide, it shows the correct image for about 1/10 second before it is replaced with the green box.

I thought maybe the image was corrupt, and replaced it, but same thing.

I created a new slide and dragged images onto it. One of two is replaced with a green box.

What's the deal?

Posted on May 29, 2020 2:40 PM

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Answer 1

YaiG9

Community Specialist

May 31, 2020 12:44 PM in response to RADumas

Hey there RADumas,

It sounds like you're having an issue with inserting images to your Keynote presentation because once inserted the image appears as a green box.

You've done some great troubleshooting so far. It would be beneficial to test the issue in another user account. Here's how to get that started:

How to test an issue in another user account on your Mac

Once you're using another user account, make a new presentation in Keynote and on a new slide use one of the images that went green. If issues persist on a new presentation and new slide with the same image the issue would most likely be with that image.

Hope this helps!

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Answer 2

RADumas Author

Level 2

312 points

May 31, 2020 1:10 PM in response to YaiG9

It was a memory problem. For some reason, Mail is taking up a large amount of memory. When I shut it off, the problem goes away.

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Images replaced with green box when I play a presentation

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