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iPhone XR “unable to activate”

How do I fix my phone? Unable to activate showing on my phone after a hard reset. Reason for the reset is it had error showing in my cellular data. The guy at the At&T store reset it Also tried hooking it to my computer and Through iTunes and on iTunes it says (iPhone could not be activated because the activation information could not be obtained from device. the guy at the store also put a new SIM card in my phone trying to fix it. HELP!

Posted on Jun 2, 2020 4:08 PM

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Question marked as Top-ranking reply

Posted on Jun 4, 2020 7:23 AM

Hi Barnwood1010,


Thank you for using Apple Support Communities. I understand you are having difficulties activating your iPhone after it was reset. I'd be happy to assist.


Thank you for providing your troubleshooting steps. I'd recommend that you Contact Apple Support for further assistance on this issue.


Take care.

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iPhone XR “unable to activate”

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