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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
You may have been the subject of at attempted scams. But, before going there, check your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charges are from Apple. If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple https://support.apple.com/en-us/HT204084.
If the charges are not from Apple, then could you have been scammed.
Is it possible that you gave potentially damaging information to someone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
Is it possible that you gave you Apple ID password to a scammer? If yes, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
To be proactive, learn about phishing, scams, and Apple practices, etc., see:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
This scam related information from Apple including reporting scams to Apple see Avoid phishing
emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
While scams and activities that compromise an account are different, learn about/Increase your security for safety. See:
If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
You may have been the subject of at attempted scams. But, before going there, check your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charges are from Apple. If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple https://support.apple.com/en-us/HT204084.
If the charges are not from Apple, then could you have been scammed.
Is it possible that you gave potentially damaging information to someone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
Is it possible that you gave you Apple ID password to a scammer? If yes, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
To be proactive, learn about phishing, scams, and Apple practices, etc., see:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
This scam related information from Apple including reporting scams to Apple see Avoid phishing
emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
While scams and activities that compromise an account are different, learn about/Increase your security for safety. See:
If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
Have you checked your subscriptions? Did your grandson subscribe to something?
Purchases - View, change, or cancel your subscriptions.
Purchases - Subscriptions not billed through Apple
If necessary, contact iTunes Support. See the Apple Support articles below for contact information.
Please tell me how to cancel the I have like no history, nor did I used the clusters of other things this com eit th subscription.like Boost Video maker has 4addditions I believe I suscibed the 7.99 one when I had a out regions money missing from my account, I view the app three are three addition that I never knew about.94.00, 59.99 then there 94.99 I did not make the three subsciptions
Okay boost maker1year 94.00there are others . I do love your subscriptions , I can not afford so why would I? You can check my history and it will give my history. How can I respectly have a refund, because at the rate it’s going by 7am I am not going to have much money to live on for the whole month. I really respect your company, but clearly ther is a mistake on my account . I just need the refund for the subscriptions I didn’t order or lead to beielve there were 1@a reasonable price then it has several others connected.
I just searched , three is also **** hub, but only a few min. I’m totally embarrassed , I do have a 17yr old grand son , I just never thought! I have passwords on my iPad in my room. So it states it was nine months ago and it was not but fo 15 min. That hardly seems fair to charge outrages amount of money, for a limited income grandmother for 15 min. I just watched a few restricted videos. I will be applying to my iPad & iPhone , just put one on my xfinity accont.
I really don’t beielve, it was a scammed. I am am disabled I have a limited to no people in my home.
respectfully some of the apps did refund me . I am so upset right now, I’ll have to get back to some one as you mentioned there’re is a lengthy process to do. I have a very high anixienty level I really have to process all this. Doty very much I’ll grab pen paper ect , then proceed with the request. I thank you so very much I will return to this. I’ll speak with so end when my mind is not scrambled .
respectfully I did check the iTunes and it said no purchases. Ttys.
With all this going on, I went to grab my iPhone it’s not in the house! It says it’s 300 ft awaway , i just woke up with my grandson. Omg itotaly forgot about that. I am going to look, to see if it is anywhere around my home! I really don’t what the **** is happening, I am really not taking this well my grandchildren pictures are all on my phone! Oh lord so I beielve I have to call xfinity and report this. Thank god I have insurance . This is absolutely BANNAS, so I guess I’ll do that first then get back to Apple regarding my whole check?
My suciptions are as follows ;pics at awesome photos monthly, the 12 addition that come out to over 200.00 dollars 1/2 my Social security check.
Also PicsArt that I also suscibed toMake awesome photos(3months) 5.99 but that comes with and I ordered the three month one it has me down for yrly59.99
Please I really need my refund this has been going on for three months. Until I called Diret Express , when they had told me iTunes I was like I don’t even use I tunes, I have Apple Music & news.
Hi, there were tons of susriptions that I am trying to cancel .
