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Unable to upgrade to OS Catalina from Mac OS Sierra 10.12.16

Why do I alway get the message "the recovery server could not be contacted"

when I'm trying to upgrade to OS Catalina.

And I get this in the installer log:

Jun 3 18:19:12 Fadis-MBP osinstallersetupd[32171]: osinstallersetupd registered client

Jun 3 18:19:12 Fadis-MBP osinstallersetupd[32171]: OSISSoftwareUpdateController: Failed to load catalog https://swscan.apple.com/content/catalogs/others/index-10.15-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog: Error Domain=MSUProductManagerErrorDomain Code=51 "(null)" UserInfo={NSUnderlyingError=0x7ff637f44910 {Error Domain=MSUDataDownloaderErrorDomain Code=2 "(null)"}}

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: OSISPredicateUpdateProduct: Incompatible Apps List: Timed out loading catalog

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: OSISPredicateUpdateProduct: OS Installation Payload: Timed out loading catalog

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: OSISPredicateUpdateProduct: OS Installation Payload: No products found.

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: OSISPredicateUpdateProduct: Incompatible Apps List: No products found.

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: Failed to find incompatible apps list on software update catalog

Jun 3 18:20:12 Fadis-MBP osinstallersetupd[32171]: Predicate update product fetch failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=300 "The recovery server could not be contacted." UserInfo={NSLocalizedDescription=The recovery server could not be contacted.}


MacBook Pro Retina

Posted on Jun 3, 2020 8:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2020 9:17 AM

Why are you trying to install macOS Catalina from the recovery servers, just download it from the App Store.


Open Safari and click on the link below (do not use Firefox)

How to upgrade to macOS Catalina – Apple Support

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Unable to upgrade to OS Catalina from Mac OS Sierra 10.12.16

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