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I updated yesterday and now I am unable to use Word (because it also needs to be updated), however when I click on the App Store to upgrade Word, it freezes. I have tried signing out of my Apple ID and back in, restarting laptop, and opening App Store from the browser, and nothing works. I need to use Word for work. Please help!
iMac 21.5″, macOS 10.12
Thank you for your reply, I do understand that. However Word was part of the software package when I purchased my laptop, and Apple seems to be offering an upgrade (see photo.) It's just that the App Store will not open for me (see second photo that shows what happens.)
Not sure what's going on with the App Store, but you don't need it to upgrade Office. You can get it directly from Microsoft.
The first two are the subscription version. Office 2019 at the right is the one-time cost perpetual license version. If you need Outlook there's a more expensive 2019 version ($249) for that.
Thank you for this, Kurt. Since Word/Office came as part of the software package when I purchased my laptop, I should not have to pay to upgrade for it to work with my computer. That's why I was going to just upgrade via the Mac App Store.
I have tried every which way to open the store and it freezes every time. This is so frustrating.
Yes, Apple used to offer Office bundles with their computers. They haven't done that in a long time.
There's zero difference between Office on the App Store or directly from MS. It's actually a bit more expensive on the App Store because MS is fudging the price up to account for the high percentage Apple takes from the sale.
Just get it from MS.
Oh, there is one difference. The App Store version is only the subscription version, Office 365, which you can also get directly from MS. If you want the one-time cost version, Office 2019 can be purchased only from MS.
Oh okay, my MacBook must be older than I realized (I think it's 2016?). Thank you for your assistance.
Office is sold through the App Store:
What is happening when you try to open the App Store?
MtD
Nothing happens. :( It just freezes up. I get the never ending circle of doom regardless of how I try to open it. This started only since the update to Catalina. Screen shot of what it looks like.
Microsoft Office is not an Apple product. If you need to upgrade Office you can do so directly from Microsoft.
I updated to Catalina and now can't use Word, nor will my App Store open. HELP!
