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“The operating system is not presently configured to run this application” when loading iCloud w/ Windows 10

At wit’s end trying to solve this problem. Removal / Reinstalls of all components listed below has already been attempted. ANY ideas would be greatly appreciated…thanks in advance.


PROBLEM DESCRIPTION: The following dialog box is shown when attempting to run iCloud (downloaded from the Microsoft Store):  “The operating system is not presently configured to run this application”. Additionally, when trying to load the iCloud Outlook Add-In, the following status is given: “Load Behavior: Not Loaded. A runtime error occurred during the loading of the COM Add-In”



HARDWARE INFO: Dell Inspiron 3470 x64-based PC / Intel Core i5-9400 CPU@2.9GHz


OS INFO: Windows 10 Pro (Version 10.0.18363 Build 18363)


MS OFFICE 2013 (OUTLOOK) INFO: Version 15.0.5241.1000


FROM SYSTEM INFORMATION / WINDOWS ERROR REPORTING (which may or may not be helpful):


Application Error…Faulting Application Name: iCloudOutlookConfig.exe Version 6.2.2.0


Windows Error Reporting…Fault Bucket 1747237938414996943 /

Event Name: MoAppCrash / Response: Not Available AppleInc._iCloud 11.2.18.0



As an aside, the Office Outlook 2013 / iCloud combinations listed above are working perfectly on another Dell computer (XPS8300) running Windows 10 Home



Once again, thanks for your help.

Posted on Jun 4, 2020 10:55 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2020 10:38 AM

Just an FYI...Apple Support confirmed that Windows 10 PRO edition is NOT compatible with iCloud (apparently the Home edition is fine). When asked what side of the fence (MS or Apple) the problem resides on, there was no answer. There was also no answer as to whether Apple or MS will look into a fix. I did suggest that Apple update its iCloud info page to include this incompatibility info.


So long story short, it looks like Windows 10 PRO users are S-O-L if they want to use iCloud, and no solution is on the near-term horizon....Dohhhh!

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14 replies
Question marked as Top-ranking reply

Jun 8, 2020 10:38 AM in response to PMD_123

Just an FYI...Apple Support confirmed that Windows 10 PRO edition is NOT compatible with iCloud (apparently the Home edition is fine). When asked what side of the fence (MS or Apple) the problem resides on, there was no answer. There was also no answer as to whether Apple or MS will look into a fix. I did suggest that Apple update its iCloud info page to include this incompatibility info.


So long story short, it looks like Windows 10 PRO users are S-O-L if they want to use iCloud, and no solution is on the near-term horizon....Dohhhh!

“The operating system is not presently configured to run this application” when loading iCloud w/ Windows 10

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