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iPhone I’d problems

I can’t access my Apple ID cause my phone number change and so it won’t except my password or user I’d help please

iPhone XS Max, iOS 13

Posted on Jun 4, 2020 9:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2020 7:58 AM

If you have 2 Factor Authentication enabled, see if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   

3 replies

Jun 4, 2020 10:22 PM in response to HollyRoss

HollyRoss Said:

iPhone I’d problems: I can’t access my Apple ID cause my phone number change and so it won’t except my password or user I’d help please

———-


Contact Apple Support:

Though not in person, ask the Apple Rep if they can change the phone number for you. If that is of no option, then you’d probably have to wait until a local Apple Store opens.


Ask them to change it for you, or to run you through using another method to sign in and change your password.


Apple Phone Support:

Jun 5, 2020 4:07 AM in response to HollyRoss

Is this your problem? --Your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.”

 

If you are not successful using the above information, Apple support might be able to help you if you have your receipt for the purchase of your device with its serial number on it. See the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.


iPhone I’d problems

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