You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i have an old ipad that i used to use for work, i retied and now want to use it but cannot remember login details that i used to use help1

how can i get into my old ipad?


Posted on Jun 9, 2020 6:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2020 8:50 AM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take this document and iPad into an Apple retail location.


Activation Lock

2 replies
Question marked as Top-ranking reply

Jun 9, 2020 8:50 AM in response to Bob0ne

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take this document and iPad into an Apple retail location.


Activation Lock

i have an old ipad that i used to use for work, i retied and now want to use it but cannot remember login details that i used to use help1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.