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My mother sadly passed away and her ipad is showing "ipad is disabled, connect to iTunes", but I'm having no luck unlocking it. Any ideas or tips please? I have no box, so not sure which model it is (but unlikely to be the latest!) other than it being a mini.
iPad
Sorry about that.
Unfortunately your iPad has two problems:
It is disabled, and you need to follow these instructions to remove that passcode (if your mother didn't make any backup of that iPad content, all the data will be removed and lost):--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
When done, its second problem is that, if you don't know her Apple ID & password, that iPad has "activation lock" and you can't use it, since it requires the credentials that were used to activate that device.
In such a situation, you can ONLY follow this support article, if you are eligible:--> How to request access to a deceased family member's Apple accounts
If you're not eligible, the device is useless to you.
Regards
Giulio
Sorry about that.
Unfortunately your iPad has two problems:
It is disabled, and you need to follow these instructions to remove that passcode (if your mother didn't make any backup of that iPad content, all the data will be removed and lost):--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
When done, its second problem is that, if you don't know her Apple ID & password, that iPad has "activation lock" and you can't use it, since it requires the credentials that were used to activate that device.
In such a situation, you can ONLY follow this support article, if you are eligible:--> How to request access to a deceased family member's Apple accounts
If you're not eligible, the device is useless to you.
Regards
Giulio
As a close relative, you may be able directly recover access to your late Mother’s AppleID account - as you may possess the relevant knowledge. The following information, written from the perspective of the account owner, may be helpful.
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
After you have recovered the AppleID and associated password, you’ll be able to resolve any issues with the Activation Lock
iPad is disabled
