You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Will I be able to get help from Apple to remove a Activation Lock?

if I make a appointment will the Apple store remove a Activation Lock? The previous owner doesn’t remember the Apple ID or Password.

iPhone 6 Plus

Posted on Jun 13, 2020 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2020 2:15 PM

Not for secondhand units. Tell the previous owner to use Apple's iForgot service, or contact their Account Security team, or give you a refund.


For reference, the original one can supply Apple with its purchase receipt and ask them to remove the lock.


(181483)

2 replies

Jun 13, 2020 2:23 PM in response to ActivationLock6

You acquired your device second hand from someone other than Apple or an authorized Apple reseller. The information below explain what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

What all this means is that there is no way we can help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not help you since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use. And getting it from the person you acquired it from is the only way to so. The previous owner, in your case, apparently would need to use forgot your Apple ID or your Apple ID password to recover the needed credential.


Will I be able to get help from Apple to remove a Activation Lock?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.