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unknown error occured while signing in to my apple id. I have tried many ways but could'nt sign in.

How to solve "unknown error occured" while signing in to my Apple id.

MacBook Air 11″, macOS 10.15

Posted on Jun 28, 2020 1:45 AM

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5 replies

Jun 28, 2020 2:56 AM in response to ponnlebo

Receiving the message you received is common. And, I have not seen a definitive solution for it. I suggest you use my search link in trying to solve your problem: unknown error occurred apple. You will see many links that are, or may be, related to your specific problem.  


And, if you want to contact Apple Support to deal with your problem, see:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best one.

Jun 28, 2020 7:28 AM in response to ponnlebo

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Jun 29, 2020 6:51 AM in response to ponnlebo

Have you tried restarting/resetting your router?


Do you have access to another WiFi where you can try to sign in?


If necessary,  contact Apple ID Support.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



unknown error occured while signing in to my apple id. I have tried many ways but could'nt sign in.

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