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Can’t use my password to update an app

Hi. I am trying to update an app on my iPad Pro, but it asks me to type in the password for my Apple ID. I’ve tried many times but it still didn’t work with the password I used, so I reset the password. But then it wouldn’t accept the new password I set either, so now I am unsure of what to do. Any help would be much appreciated, thank you.

Posted on Jun 30, 2020 5:48 AM

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Question marked as Top-ranking reply

Posted on Jun 30, 2020 6:29 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Top-ranking reply

Jun 30, 2020 6:29 AM in response to Monkonye

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

Can’t use my password to update an app

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