Safari failed, Chrome works - Apple Login Issue

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Level 1

5 points

Safari failed, Chrome works - Apple Login Issue

Hi everyone, I am on 2020 MacBook Air, and love it. I wanted to use naive app that developed by Apple to run better on Air because the CPU on Air are running different than Pro, and want able to save battery life and more effective that way rather than using 3rd party apps. Now when I use Safari, it works great, however there's some website that doesn't work, become bothersome... I decided to test it, cleared cache,and cookies, histories. The problem persists. I decided to try install Chrome just to test it out, and it turn out Chrome works just fine. I went back to Safari and try again, and it still doesn't work... Argh.

Example, I usually read few of Market articles and sometimes the video or the article won't show up.

Other example: I went to Safari and open Apple.com and go to login account to check my account, the Safari was still loading and stuck.

Any idea how to fix that?

Thanks,

D

MacBook Air 13″, macOS 10.15

Posted on Jul 2, 2020 12:23 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Jul 2, 2020 1:49 PM in response to champracer29

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

Etrecheck – System Information.

Web site version if required. https://etrecheck.com

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Answer 2

champracer29 Author

Level 1

5 points

Jul 12, 2020 9:20 AM in response to Eric Root

Thanks for suggesting some ideas. I had to do it over weekend not during work weekdays.

During Safe Mode, it works just fine, access to apple.com login website in safe mode.

Here the info from EtreCheck -

EtreCheck Report

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Answer 3

champracer29 Author

Level 1

5 points

Jul 20, 2020 8:59 AM in response to Eric Root

Morning Eric,

As yesterday I was struggling trying to remove/disable Adobe and it still stubborn stuck in the file and keep running it during boot and ran etrecheck and still there. I managed to disable Fanny (bjango) without issue. I decided to back up and reformat the MacBook and fresh install Catalina, and now it runs well and ran etrecheck again, all gone. Ran Safari again, and all works. Give it few more days to see if that problem persists. I'll let you know. :) Here the report below if you want check it out.

Etrecheck after format MacBook

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Answer 4

Eric Root

Level 10

684,525 points

Jul 12, 2020 12:54 PM in response to champracer29

You are welcome. Did you runtime Etrecheck report while booted normally?

Try disabling the below, then quit/reopen Safari and test.

[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Other] com.bjango.istatmenus.fans.plist (? 0  - installed )
  [Loaded] com.bjango.istatmenus.installerhelper.plist (? 0  - installed )

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Answer 5

dcho94

Level 1

9 points

Jul 13, 2020 1:12 AM in response to champracer29

Also getting a similar issue. apple.com/shop does not load suddenly. Only a restart fixes the issue but goes back to being stuck after a bit (usually after waking from sleep).

Chrome is able to load this page fine anytime.

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Answer 6

champracer29 Author

Level 1

5 points

Jul 19, 2020 8:19 AM in response to Eric Root

Forgot to answer, I don't have antivirus or using VPN.

It works after restart, but after a while later, it stop working just like dcho94 said. Restart fixed the problem as temporary. Chrome works all the time, but don't want to use Chrome because they hog the memory spaces.

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Answer 7

Eric Root

Level 10

684,525 points

Jul 19, 2020 8:22 AM in response to champracer29

Did you run Etrecheck while booted normally? Did you try disabling what I suggested above?

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Answer 8

champracer29 Author

Level 1

5 points

Jul 19, 2020 8:26 AM in response to Eric Root

I am figuring it out right now, not sure how to run Etrecheck during boot up normally without pressing Command+D.

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Answer 9

Eric Root

Level 10

684,525 points

Jul 20, 2020 8:36 AM in response to champracer29

Boot into your normal user account. Once you have finished the boot and are in the account, then run Etrecheck. Don't run Etrecheck while the account is loading.

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Safari failed, Chrome works - Apple Login Issue

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