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User profile for user: ShelbyPowelson
ShelbyPowelson Author
User level: Level 1
4 points

Charge for app that I deleted months ago

Hello,


I keep getting charged for a game I downloaded onto my phone a long time ago and has of now deleted it. Its for a game called Picalo I believe. Its been taking out $4.95 each month even though I cancelled the subscription and deleted it off my phone... Please let me know how I can fix this. I have reported the problem and it says that I have no purchases on my account.


This renews each 7 days so it has taken quite a bit of money from my account...


Is there a way I can get a refund for this?


Shelby Powelson

iPhone X, iOS 13

Posted on Jul 3, 2020 2:21 PM

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User profile for user: Jamesd49
Jamesd49
User level: Level 7
23,257 points

Posted on Jul 3, 2020 2:39 PM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

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User profile for user: Jamesd49
Jamesd49
User level: Level 7
23,257 points

Jul 3, 2020 2:39 PM in response to ShelbyPowelson

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

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Charge for app that I deleted months ago

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