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iPhone7 iCloud problems and sync problems

Hello,

I’m having a few problems with my iPhone – please does anyone have any solutions?

(1) My iCloud is “almost full” – currently 4.9 GB of 5 GB used, of which about 95% appears as “backups” (purple on the storage graphic). I hardly use iCloud. I sync photos manually and don’t use iCloud for photos. Why do I have almost 4.9 GB in backups and how can I reduce this?

(2) When I connect my iPhone to my MacBook, it won’t connect. A box appears asking, “Do you want to allow this computer to access information on ‘[my] iPhone’?” I click on “continue” and the same box appears…repeatedly… 

Thanks in advance for any help.

iPhone 7

Posted on Jul 7, 2020 7:05 AM

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8 replies

Jul 11, 2020 6:32 AM in response to McBrain

Ok, so in the first instance, you likely have all your photos on your phone in the backup if you don't have iCloud photos enabled.


In regard to trusting the computer, you might try the following:


  1. On iPhone, go to Settings > General > Reset.
  2. Choose Reset All Settings. The iPhone will restart.
  3. Connect iPhone to the computer and open iTunes.
  4. iTunes will ask you to allow this computer to access information on your iPhone.
  5. Click Continue. iTunes should recognize your iPhone in a minute.
  6. Disconnect and reconnect iPhone to computer. Tap “Trust” from the promt.


Notes:

1) Reset all settings won’t delete data from your device. But settings like WiFi password will be cleared.

2) Make sure your iTunes is up to date.


Jul 11, 2020 4:37 AM in response to Winston Churchill

Thank you. Sorry, I didn't click on the right arrows and pursue it further. I have done now. Most of the data = photos. This is weird and this is why it confused me, because under iCloud, “Apps using iCloud” > “Photos” is “off”. So I was wondering what was taking up all that storage space. However, a few days ago I logged into iCloud via a web browser and could not access any photos.

Anyway, this brings me to my second problem. I need to download photos from my iPhone, but: When I connect my iPhone to my MacBook, it won’t connect. A box appears asking, “Do you want to allow this computer to access information on ‘[my] iPhone’?” I click on “continue” and the same box appears…repeatedly…  :-(


Jul 14, 2020 5:35 AM in response to Winston Churchill

Thank you very much for this.


I see, so if not sending photos to iCloud by choice, the iPhone will send everything to the cloud anyway! (Like a discussion I'm having on another thread, iPhones seem to make these decisions for us! It's driving me crazy. I don't want my phone backed up to the cloud except my phone numbers. Full stop. Think I'm going to rely on my iPhone camera less, and start using my Nikons again. Fewer headaches, more control. Okay, less portable)


Presumably, if I turn Photos > iCloud to "on" then they won't back up because I don't have enough space in iCloud and would need to pay for more.... (Apple, you are annoying me!)






Jul 15, 2020 1:25 AM in response to McBrain

I see, so if not sending photos to iCloud by choice, the iPhone will send everything to the cloud anyway!

No, if you don't use iCloud photos you have the choice whether to back your photos up or not.

iPhones seem to make these decisions for us!

Obviously, they don't.

I don't want my phone backed up to the cloud except my phone numbers.

Simple enough, just disable all cloud services except for contacts, it takes less time than typing this response.

Presumably, if I turn Photos > iCloud to "on" then they won't back up

If you enable iCloud photos, your photos will sync to the cloud but won't back up. You need to realise there is a difference. If you use iCloud photos and fill your iCloud storage then you will interfere with all your iCloud services including iCloud contacts and your backup. If you don't want your photos in the cloud either as part of iCloud photos or as part of a backup, just disable both options.

Jul 18, 2020 5:19 AM in response to Winston Churchill

Hi. Thanks very much Winston, however:


“No, if you don't use iCloud photos you have the choice whether to back your photos up or not”. This seems to totally contradict your previous comment, “Ok, so in the first instance, you likely have all your photos on your phone in the backup if you don't have iCloud photos enabled”. And it was that comment that I was referring to when I wrote, “I see, so if not sending photos to iCloud by choice, the iPhone will send everything to the cloud anyway! iPhones seem to make these decisions for us!” To which you replied, “Obviously, they don't”.


I wrote, “I don't want my phone backed up to the cloud except my phone numbers”. To which you replied, “Simple enough, just disable all cloud services except for contacts, it takes less time than typing this response”. But actually this is how iCloud is set up on my phone. I’ve already worked that much out! What I don’t understand is why my phone is backing up to iCloud separately from what is showing in iCloud settings.


This brings me to your last suggestion: “If you don't want your photos in the cloud either as part of iCloud photos or as part of a backup, just disable both options”. Okay, so I know how to disable photos > iCloud, but I don’t know how to disable photos > backup (on iCloud). Please can you advise me further? 


Thanks very much for your help. Have a great day.

iPhone7 iCloud problems and sync problems

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