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USB C of Apple USB-C Digital AV Multiport Adapter doesn't work.

I bought an Apple USB-C Digital AV Multiport Adapter for my macbook pro last year, but USB C port of adaptor doesn't work, it can't not charge or connect to any device. This costs me $69.00, could I replace a new one?

MacBook Pro 13″, macOS 10.15

Posted on Jul 9, 2020 3:58 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2020 4:52 AM

Hi,

I assume you can't replace it with new one, though try to contact Apple support if it could replace with new one or if your adapter is still under one year limited warranty, Apple at Genius Bar or Apple Authorized Service Provider should fix it up for free.

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com/findlocations


13 replies
Question marked as Top-ranking reply

Jul 9, 2020 4:52 AM in response to a_child.tw

Hi,

I assume you can't replace it with new one, though try to contact Apple support if it could replace with new one or if your adapter is still under one year limited warranty, Apple at Genius Bar or Apple Authorized Service Provider should fix it up for free.

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com/findlocations


USB C of Apple USB-C Digital AV Multiport Adapter doesn't work.

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