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How to get my money back from a unknown charge

why was money taken out of my account for an unknown charge?

iPhone 11, iOS 13

Posted on Jul 9, 2020 6:17 PM

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Question marked as Top-ranking reply

Posted on Jul 9, 2020 6:39 PM

If you received an email, a message, or a calendar notification about an unfamiliar purchase or subscription, it’s likely a phishing scam and nothing was actually charged to your account. Don't ever call, email or click on any links in that message. Just delete it and you should be fine.


Recognize and avoid phishing messages, phony support calls, and other scams:

https://support.apple.com/en-us/HT204759


If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement it might be credit card fraud and you will have to contact your card bank.


See this article for more info:

https://support.apple.com/en-us/HT201382

1 reply
Question marked as Top-ranking reply

Jul 9, 2020 6:39 PM in response to telicia64

If you received an email, a message, or a calendar notification about an unfamiliar purchase or subscription, it’s likely a phishing scam and nothing was actually charged to your account. Don't ever call, email or click on any links in that message. Just delete it and you should be fine.


Recognize and avoid phishing messages, phony support calls, and other scams:

https://support.apple.com/en-us/HT204759


If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement it might be credit card fraud and you will have to contact your card bank.


See this article for more info:

https://support.apple.com/en-us/HT201382

How to get my money back from a unknown charge

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