You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Didn't receive the refund money

When I requested a refund for an app, iTunes replied that the money has been refunded already, but when I went back to my bank account, I see no refund money. What do I do?

iPhone 11, iOS 13

Posted on Jul 10, 2020 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2020 11:00 AM

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

6 replies
Question marked as Top-ranking reply

Jul 10, 2020 11:00 AM in response to jiminhaa

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Jul 12, 2020 6:26 PM in response to jiminhaa

If none of the previously stated delays apply:

"Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


...and you used reportaproblem.apple.com to check the status of your refund request.


Try contacting Apple by using the appropriate telephone number from: Contact Apple for support and service - Apple Support


Didn't receive the refund money

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.