i forgot the unlock code on my ipad and can not unlock it
i need to unlock an ipad that i havent used in a while and forgot the unlock code. i need to unlock it with out deleting my information
iPad, iOS 12
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Sorry not possible. You are now totally reliant upon your iCloud or iTunes backup. If you don’t have a viable backup, for your data, its “game over”.
If you cannot access your device due to a forgotten or lost passcode, the locally stored data is lost. Your locally stored data is encrypted at-rest - the encryption key being securely stored within the Secure Enclave security chip. Your passcode forms part of the key to the lock that releases the encryption key. If the device becomes locked, nobody and nothing can access this encryption key.
The encryption key is stored only on the device. It is not backed-up, stored or synchronised elsewhere.
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers: