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HP printer installed but can’t scan?

I’ve installed my HP 8620 printer on my iMac in Printers & Scanners, but there’s no option to select “scan”. The attached photo shows this. (I’m expecting to see “Print/Scan” buttons beneath the printer name.


Any ideas how I can solve this problem?

iMac 21.5″, macOS 10.15

Posted on Jul 14, 2020 6:56 AM

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2 replies

Jul 14, 2020 7:48 AM in response to AndyPembs

Have you checked to see if you have the latest driver from HP? What caused it to quit scanning? If this is a new printer, I would contact HP. If nothing works, then, as noted, Image Capture will scan, but not with full features. You can also purchase the app Vue Scan, which is full featured. You can try it free to test it first.

HP printer installed but can’t scan?

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