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Can Apple unlock a locked iPhone with out deleting the data?

Can Apple unlock a locked iPhone with out deleting the data ?





[Re-Titled by Moderator]

Posted on Jul 16, 2020 3:21 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2020 3:33 PM

That depends on which lock we’re discussing...


There are several different things all commonly called locking or unlocking.


There is carrier lock. Carrier lock questions arise with iPhone and rarely if at all with iPad, and most folks don’t grumble about this being unlocked.

How to unlock your iPhone for use with a different carrier - Apple Support


There is the SIM lock, a passcode associated with the SIM card in use, and you’ll need to discuss that with your carrier.


There is the screen rotation lock mechanism: Rotate the screen on your iPhone or iPod touch - Apple Support


There’s the screen auto-lock mechanism. That’s controlled from the Touch ID & passcode or the Face ID & Passcode settings.


There is also Activation Lock. That mechanism is an theft deterrent, and a theft deterrent that was easy to bypass would not be much of a deterrent. You’ll need the password of the associated Apple ID, or the original purchase receipt and matching photo ID and a discussion with Apple Support. If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding an Activation Lock, if they’re inclined to unlock this device.

The All Too Common SAD Reality of Buying a Used iPad/iPhone


There is also the passcode lock:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

If your device is passcode locked or disabled, it gets wiped as part of the reset—the storage encryption is tied to the passcode.



2 replies
Question marked as Top-ranking reply

Jul 16, 2020 3:33 PM in response to Vannahio1

That depends on which lock we’re discussing...


There are several different things all commonly called locking or unlocking.


There is carrier lock. Carrier lock questions arise with iPhone and rarely if at all with iPad, and most folks don’t grumble about this being unlocked.

How to unlock your iPhone for use with a different carrier - Apple Support


There is the SIM lock, a passcode associated with the SIM card in use, and you’ll need to discuss that with your carrier.


There is the screen rotation lock mechanism: Rotate the screen on your iPhone or iPod touch - Apple Support


There’s the screen auto-lock mechanism. That’s controlled from the Touch ID & passcode or the Face ID & Passcode settings.


There is also Activation Lock. That mechanism is an theft deterrent, and a theft deterrent that was easy to bypass would not be much of a deterrent. You’ll need the password of the associated Apple ID, or the original purchase receipt and matching photo ID and a discussion with Apple Support. If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding an Activation Lock, if they’re inclined to unlock this device.

The All Too Common SAD Reality of Buying a Used iPad/iPhone


There is also the passcode lock:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

If your device is passcode locked or disabled, it gets wiped as part of the reset—the storage encryption is tied to the passcode.



Can Apple unlock a locked iPhone with out deleting the data?

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