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Sold my iPhone to someone else, now they can't download apps

Hello,


as the title said I just sold someone my old iPhone 6. Before I sold it, I followed the steps on this website to sign out of iCloud and reset the phone: https://support.apple.com/en-us/HT201351

Now this person made a new iCloud address to sing into the phone, but they say they cannot download apps. I checked whether I am signed in to that iPhone, but I am not. What could be the problem?

iPhone 6

Posted on Jul 17, 2020 2:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2020 2:59 PM

This might be the problem of the person you sold the phone to. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update/download it with another Apple ID. The app is inextricably linked to the first Apple ID. The purchaser of your phone will have to delete such and app and purchase/download it with the second Apple ID.

____________


But, if you made a mistake, the phone still could the activation locked. If it is, then just give the purchaser the password, your password, that is associated with the problem Apple ID.

2 replies
Question marked as Top-ranking reply

Jul 17, 2020 2:59 PM in response to emina192

This might be the problem of the person you sold the phone to. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update/download it with another Apple ID. The app is inextricably linked to the first Apple ID. The purchaser of your phone will have to delete such and app and purchase/download it with the second Apple ID.

____________


But, if you made a mistake, the phone still could the activation locked. If it is, then just give the purchaser the password, your password, that is associated with the problem Apple ID.

Sold my iPhone to someone else, now they can't download apps

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