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FaceTime cuts off

FaceTime cuts out after 1 minute, however it happens on two ipads, iPhone and and iMac. It is only with one person that this happens, however she does not get the same problem with other people who contact her on FaceTime.

Issa make a me crazy......

iMac 21.5″ 4K, macOS 10.15

Posted on Jul 18, 2020 4:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2020 11:56 AM

Hi,


FaceTime is supposed to adjust the Picture and Frame Rate to suit the slow Internet speed in a connection, particularly when the Mac is the Device you are using.


I would do Speed Test whilst the Video call is going on

https://speedof.me/


This is likely to show a speed lower that what your Service Provider states but this is because you are using some of it.

It is likely to show any variances going on during the chat which might cause it to drop to a point where it drops the call.

This will only apply to your end.

They will have to do their Own Speed test


Ralph


2 replies
Question marked as Top-ranking reply

Jul 19, 2020 11:56 AM in response to Ricketysmurf

Hi,


FaceTime is supposed to adjust the Picture and Frame Rate to suit the slow Internet speed in a connection, particularly when the Mac is the Device you are using.


I would do Speed Test whilst the Video call is going on

https://speedof.me/


This is likely to show a speed lower that what your Service Provider states but this is because you are using some of it.

It is likely to show any variances going on during the chat which might cause it to drop to a point where it drops the call.

This will only apply to your end.

They will have to do their Own Speed test


Ralph


FaceTime cuts off

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